1) For this assignment based off of the interview you did, you are required to diagram the service process and the business operating process described by your interviewee using Microsoft Word. 

2) Respond to this based on the interview you did including an apa citation … 

Great interview.  I am impressed. How were you able to interview R. Pollack?  He is in a very high ranking position at the AHA.  You must have some great connections.  Please tell us more about how you made the connection and what was your impression of him and his ability to take the time to go through the questions.

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