You have been asked to lead a team in your workplace to focus on improving the patient satisfaction scores on your unit. What personnel will be on your team? How will you decide what

element of the patient satisfaction survey will need to be improved upon? Describe how you will build the team and manage the team to solve the problem. (Use terminology from the reading).

Describe how you will handle conflict if it occurs. How will you delegate aspects of this project to the team members?

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