To prepare Review this week’s Learning Resources, focusing on the various forms of conflict that can occur in the workplace. Consider the types of conflict, including bullying, horizontal violence, toxic and disruptive employees, misuse of social media, unbalanced power, harassment, and favoritism, that exist in your current organization or past place of employment. Select one type of conflict you have observed. How has conflict impacted your work environment? How have nurse mangers attempted to address conflict situations? Examine the six-step scripting framework for delivering difficult feedback in Chapter 7 of the course text, From Management to Leadership: Strategies for Transforming Health Care. Then, use this framework to script a conversation between you and the employee(s) involved in the conflict situation you selected. When drafting your script, reflect on how HR might be able to help you in addressing this issue, both before you talk to this employee and if the problem continues to exist. By Day 4
October 17, 2021
Chapter 20, “The Future of Population Health at the Workplace: Moving Upstream”
October 17, 2021

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