Answer all questions 

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Questions:

How would you explain what an Explanation of Benefits form is?

How would you explain the difference between the amount submitted and the amount allowed?

After you explain the amount allowed to her, she gets irate and exclaims, “How dare Dr. Simmons overcharge me by $8.00!” She then said that she was going to call his office and give them a piece of her mind.

How will you respond to this?

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