Respond to the following in a minimum of 175 words:

• Is certification under the ISO standards necessary for competing in the modern market? What should companies consider when deciding whether to become certified?
• Provide an example of ISO certification of an organization, and how it has been helpful or not helpful in competing with other organizations. 

Due Monday 

Reply to at least 2 of your classmates. Be constructive and professional in your responses.

Questions Also Available for Participation/Discussion in this Section

Chapter 11 Process Design and Analysis, ISO Standards

• How are flowcharts used to improve process performance?
• What metrics are used to improve process performance?
• Compare and contrast the various types of processes.
• How are processes designed and evaluated?

Chapter 12 Six Sigma Quality

• Is the goal of Six Sigma realistic for services such as Blockbuster Video stores or Redbox DVD kiosks?
• “If line employees are required to work on quality improvement activities, their productivity will suffer.” Discuss.
• “You don’t inspect quality into a product; you have to build it in.” Discuss the implications of this statement.
• “Before you build quality in, you must think it in.” How do the implications of this statement differ from those in question 3?
• What does the Six Sigma approach to quality management mean for a business?
• Business writer Tom Peters has suggested that in making process changes, we should “Try it, test it, and get on with it.” How does this square with the DMAIC/continuous improvement philosophy?
• Develop a cause-and-effect (fishbone) diagram to address everything that impacts your grade in this course. How much is under your control?

**Classmate Responses Attached***

Word Counts:

175- reply to post

125 Per reply (2 replies) = 250 

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