The emotional intelligence (EI) of a leader creates the climate in an organization in which trust, shared learning and risk taking is encouraged. Leaders with low EI tend to create an environment of fear and anxiety. Think about employers you have worked for in the past and how they handled conflict.

1. Did they use high EI skills or low EI skills?
2. Was it a positive outcome or negative outcome?
3. Do you have suggestions for improvement?

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